Does Your Application Already Do What You Want?
November 29th, 2008 (11:00am) Scott Blitstein 6 CommentsTweet This
A recent article by the 37signals folks discuss the results of a recent survey they did concerning their Backpack program. One of the things that they noticed was that a good many people were requesting or suggesting features that already existed.
I actually run across this all the time in my private practice as people express their “I wish I could…” goals. In a lot of instances it is because features are hidden or poorly documented, other times it is users not taking the time to read the documentation or help that is provided.
Either way, these “hidden” features are a drain of productivity on both sides of the coin. Development time on them is wasted if the end users who want them are not utilizing them.
So how do you resolve this?
Web Work 101: How To Escape The Cubicle
