From our hardware and software, to our telecom subscriptions, there are many aspects of our web working lives that may require us to contact tech support at some point; sometimes you can’t be your own tech support. Since I have many friends that work as tech support agents, I hear many stories about customers who make the problem worse or blame everything on the agent. Frustrating as it may be sometimes, resolving a tech issue works both ways. The support staff has to provide you with solutions, but at the same time, you need to make it easy for them to do so. Here are some tips on how you can do that: Read the rest of this entry »
I’m not suggesting you crack open your computer to fix it, but with a few of the tactics outlined in this post you can solve many of your computer problems on your own.
Besides, wouldn’t you rather solve your problems instead of waiting for a live support person to pick up the phone and sweeten you up, telling you how important you are and how the company wants to provide you with the very best service possible. Yadda yadda … just ask me what my problem is already!
With technology such as remote control applications hitting the market, tech support and customer service roles can increasingly be performed remotely by anyone with the right skills, a computer, a phone line and a reliable Internet connection.
Need a quick break from the grind? WWD sister site NewTeeVee Station brings you Watercooler Clips, a selection from our collection of what’s good, interesting and/or of note in the online video world — whatever the web is talking about at the virtual watercooler.
Today, we offer The Website is Down’s dramatization of that most epic of clashes — the sales guy versus the web dude. Told from the perspective of the Web Guy’s monitor, this breakdown of office relations will seem all too familiar to those on either side of the screen.
From our hardware and software, to our telecom subscriptions, there are many aspects of our web working lives that may require us to contact tech support at some point; sometimes you can’t be your own tech support. Since I have many friends that work as tech support agents, I hear many stories about customers who make the problem worse or blame everything on the agent. Frustrating as it may be sometimes, resolving a tech issue works both ways. The support staff has to provide you with solutions, but at the same time, you need to make it easy for them to do so. Here are some tips on how you can do that: Read the rest of this entry »
Web Work 101: How To Escape The Cubicle
