Web Worker Daily

How many times are you hearing the question, “Why should I engage in social media?” during your work week? I’m hearing it often, and it’s reminding me of 1995 and 1996, when clients — and colleagues — were asking “Why should I have a web site?” And who remembers when the question was “Why should I have email/a cellphone/a computer/a typewriter/a telephone?” OK, maybe none of you remember the old telephone question, but I heard that when the telephone was first introduced as a consumer product, most families were appalled with the concept of putting a phone into their homes and saw it as an invasion of their privacy. Yes, the telephone. Read the rest of this entry »

I know, I know — it’s a bit presumptuous of me to think I can write the “10 Golden Rules of Social Media.” Then again, I’ve been online since 1987, consulting clients on the Internet since 1992, on the web since 1994, immersed in working on and speaking about the web since the mid-1990s, so I do feel like I’ve paid some dues and learned some lessons along the way.

So here are my 10 Golden Rules of Social Media to embrace, debate, pass around and refine. Have at it. Read the rest of this entry »

We recently covered status update services Ping.fm and HelloTxt, competitors in the growing market for tools and services that help social media fans and online marketers  manage communication using multiple social media profiles. Now Facebook has made Facebook Pages, the publicly available profiles for businesses, accessible for updating via both Ping.fm and HelloTxt.

HelloTxt, for example, allows you to post text messages, images and videos directly to Facebook Page walls. And while both Ping.fm and HelloTxt support the common hashtag (#) convention used on many microblogging and social media sites these days, HelloTxt has gone further in allowing hashtags to be used as a way to quickly and easily manage outbound status updates. By using the Settings page, HelloTxt members can set hashtags to apply to individual or groups of social media sites, so that when a hashtag is invoked (such as “#dealoftheday,” for example) only those profiles tied to that hashtag will receive the status update. As ReadWriteWeb’s Sarah Perez points out, this should appeal to online marketers and social media workers who are managing multiple Facebook Pages at once.

Read the rest of this entry »

Given the vast and growing number of online tools available to web workers, choosing which to use can seem overwhelming. This makes it easy to obsess more about the tools themselves rather than the strategy for using them, as if by choosing the perfect tools you can guarantee the success of your ventures. Of course, that is hardly ever the case. Even great tools, used with very little planning, will seem mediocre at best.

I often give advice to people who are interested in starting online businesses. One of my “pupils” (so to speak) is new to social media, but after the recent media Twitter craze, he decided that he was going to use it to promote his site because, “that’s where everyone is.” A couple of days later, he emailed me and said that he wasn’t satisfied with his results, so he decided to follow the advice he read on a blog and try Facebook instead. Again, after only a minimal increase in his traffic, he wrote to me asking, “Have you ever tried StumbleUpon?” My immediate reaction was, “Social media marketing: you’re doing it wrong.”

This problem of constantly flipping tools doesn’t just happen with social media. I’ve had several clients who’ve spent weeks obsessing about Movable Type vs. Blogger vs. Joomla, for example.

So what should you be doing instead of obsessing about the choice of tools? Read the rest of this entry »