Corporate Web Site Blocking & Monitoring: Best Practices?
August 20th, 2009 (2:00pm) Tony Wright 10 CommentsTweet This (37)
Editor’s note: This is a guest post from Tony Wright, founder and CEO of RescueTime, a venture-backed software startup that helps businesses and individuals improve their time management through automated time tracking and reporting.
A few weeks ago I read this very interesting piece on WebWorkerDaily about the impact of corporate blocking policies on web working employees. The gist of the article was that blocking tends to throw away a lot of the good with the bad and, increasingly, the things that managers think of as “bad” (Twitter, Facebook, IM, etc.) are actually an important part of folks’ communication toolbox.
I’d like to pile on with more evidence that wholesale blocking is bad. The University of Melbourne found that workers who are allowed to surf the web for fun at work were actually nine percent more productive than those who weren’t. So what about monitoring? Well, it turns out that monitoring your employees (the way most employers do it) is similarly detrimental to productivity. It also tends to make life more stressful for employees.
At RescueTime, we are constantly thinking about the ethics and efficacy of blocking and monitoring for teams and individuals — it’s our mission to actually build software that does this in a way that increases productivity and isn’t evil. A huge, and sometimes daunting, part of our job as product developers is to educate employers on what works, what’s ethical and what kind of expectations are reasonable for web workers. Here’s some of what we’ve learned. Read the rest of this entry »
Tags: blocking, monitoring, RescueTime
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