I like dashboards. There is something attractive about a logical and configurable display of information, be it an overview of a project or a listing of computers, that makes me feel like I am in control of the information being presented.
So I was impressed when I got my first look at LogMeIn Central — a web-based dashboard management tool for LogMeIn’s remote control services (which Sam previewed in beta.) It is a snazzy upgrade to my old account pages with lots of configurable widgets and display options. As I started to really dig in to it, though, I realized there was a whole lot more to it than just some cosmetic changes.
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In a recent post, Meryl discussed careers in remote tech support and customer service. In my business, providing remote support is a very important part of my service offering. I’ve spent a lot of time researching the tools and services available to help me accomplish this most effectively.
The folks over at NTRglobal have just released what seems to be the perfect solution. NTRsupport Pro is designed for individuals just like me who need to be able to offer remote services like training and tech support from anywhere, without headaches.
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While many web workers use (and love) Macs, most of the rest of the world still uses Windows PCs. So what do you do if you need to connect to, or control, a client’s Windows machine? Microsoft offers its free Remote Desktop Connection Client, but its interface doesn’t make it that easy to use. There is a free open-source alternative, CoRD, which has just been updated to version 0.5. Andrew over at TheAppleBlog has been taking the new version for a spin, and highly recommends it. He particularly likes the way that CoRD supports multiple connections, selectable from a list. The new version also gets props for support for Windows 7, Windows Vista and Windows Server 2008, and interface and performance improvements.
CoRD is a free download for OS X 10.5 or later. Check out the post over at the TheAppleBlog for more detail.
Do you prefer CoRD or Microsoft Remote Desktop Connection Client?
Everyone has their favorite tricks to keep focused while working at the computer. Mine can be summarized as “out of sight, out of mind…but easily accessible.”
The Spaces function is one of the nicer features that I discovered in OS X when I started using a Mac as my main machine a couple of years ago. Spaces allows me to open programs in multiple virtual desktops, then move between them using mouse movements or hotkeys. Read the rest of this entry »
Tags: adium, Facebook, Google Reader, Mac OS X, nambu, prism, remote desktop, songbird, spaces, twitter, virtual desktop
I like dashboards. There is something attractive about a logical and configurable display of information, be it an overview of a project or a listing of computers, that makes me feel like I am in control of the information being presented.
In the current economic climate, many web workers are trying to increase revenues by expanding their service offerings. One popular way of doing that is to offer remote desktop technical support.
Web Work 101: How To Escape The Cubicle
