Web Worker Daily

You’ve got a problem with your Internet service but every time you call your Service Provider’s support line you have to branch out through their phone tree to get through to technical support via a series of voice menus that get repetitive quickly.

1. What service are you calling about? 1 for Wireless, 2 for Home Phone, 3 for Cable TV, 4 for High Speed Internet
2. What assistance are you seeking? 1 for Billing, 2 for Customer Service, 4 for Technical Support, etc.

Last week, to reach a technical support service I had to enter “9″ four times to reach the particular service I required. And there was also the “anxiety” time spent listening to the introduction to each step.

What if you could just “call” the basic number but jump right to the level of response you are seeking?

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