The GigaOM Network: Cleantech | Tech Insider | Gadget Gurus | Online Video | Open Source | Mac Love | Research | Live Events | About | Contact

The Poor Web Worker’s Virtual Assistant

March 21st, 2009 (6:00am) Celine Roque 10 Comments

Not everyone can afford a virtual assistant (VA), especially if you’re just starting to freelance and it’s a little out of your budget. Still, this doesn’t mean that you won’t be able to enjoy some of the benefits of having one: You can still delegate and automate some of your tasks without the heavy price tag.

I’ve looked at some of the common services that VAs provide, and found some free or cheap alternatives that you might want to look into.

Internet research

447069_red_robot_2One of the most common services that VAs provide is Internet research. If there’s something you need on the web, but you can’t seem to find it within a few minutes of searching for yourself, it might be time to ask others to assist you.

When I need to get feedback and answers from businesspeople, I’ve always turned to LinkedIn Answers. The community there is generally friendly and helpful. When I’m researching a post I’m writing, I usually go there to ask for other people’s take on a subject. Alternatively, you can also use Yahoo! Answers and AskMetafilter.

Twitter can also come in handy for this purpose, whether you’re looking for a quick answer or if you want to meet a resource person who can walk you through a complex topic. The number of replies you get usually depends on the number of people who are online when you tweet your question, as well as how many followers you have. Still, I’ve had some questions answered by people who weren’t following me, so it’s not a strict rule.

Online forums are also a useful resource, especially if you’re researching a topic with which you’re unfamiliar. Just go to a forum specializing on the subject you need to know about and ask your questions. Usually, most members are willing to help you out. Read the rest of this entry »

3 Mistakes Your Subcontractors Might Make and How to Prevent Them

March 6th, 2009 (10:00am) Celine Roque 6 Comments

968820_keyboardMany freelancers I know, including myself, have outsourced tasks to subcontractors at least once. From a virtual assistant to the odd “extra hand” you hire from time to time, it’s common to have someone else help you with a project. Doing so makes you more productive, and it allows you to take on large projects that you can’t handle yourself.

Still, it’s tough to keep an effective relationship between the primary contractor (you) and the subcontractor (your hired help). Subcontractors can make mistakes that interrupt your workflow, hurt the project, or altogether defeat the purpose of hiring them.

So, what are these subcontractor mistakes you need to watch out for? Read the rest of this entry »

The Art of Delegating Tasks to a Virtual Assistant

January 30th, 2009 (8:30am) Celine Roque 25 Comments

“It’s all hype. Trust me, I gave it a shot. I worked with a virtual assistant and it was a complete waste of time. Wouldn’t do it again.”

This is what a friend of mine said when I was thinking about hiring a virtual assistant (VA) almost a year ago. Until I tried it myself, I didn’t realize that a great working relationship with a VA goes both ways. While they have to be efficient at executing your instructions, you also need to be good at the art of delegating if you want to make the most out of their services.

How exactly do you become good at getting the most out of your VA, thus freeing up much more of your own valuable time?

Read the rest of this entry »

Outsourcing Sites: Threat or Opportunity?

November 24th, 2008 (11:00am) Mike Gunderloy 5 Comments

We’ve looked at freelance outsourcing and crowdsourcing sites in the past – places like 99 Designs for graphics work or Elance for programming and other fields. Generally speaking, it seems that most web workers in our audience view these sites as a threat, encouraging rate cutting and spec work (depending on the site).

But it seems unlikely that the trend of global outsourcing is going to go away any time soon, or that sites which enable it will go out of business. As a result, it’s probably smart for web workers to learn what’s out there, and to figure out how to deal with it. A pair of recent columns from Dan Appleman survey the programming side of this trend. Appleman’s conclusion flies in the face of the accepted wisdom: though he sees the greatest benefit to businesses, he adds “but U.S. workers who are smart, professional and keep their eyes open can find good opportunities as well.”

Read the rest of this entry »

Small Biz Tech Support From AT&T

September 11th, 2008 (11:00am) Mike Gunderloy No Comments

technical support solutions by AT&T Tech Support 360 - Mozilla Firefox (Build 2008070206)We’ve looked at a couple of options for outsourced tech support in the past. But now there’s a fresh player in this niche, targeting small businesses who can’t afford their own dedicated IT staff: AT&T Tech Support 360.

The pitch here is basically the same as with the other services: if you need to have working computers and other technology to keep your business running, but learning how to do it yourself is a distraction, call in a specialist. (They do make sure to note that their team is “U.S. based” – for many, that will be an important distinguisher). They offer both subscription and pay-as-you-go plans, and the prices are fairly reasonable.

Read the rest of this entry »

Sign up for our daily email:

Watch videos at Vodpod and more of my videos