Web Worker Daily

One of the challenges of a constantly changing technology landscape is that nearly everything one recommended to clients a few years ago is not always desirable today. A few years back I was asked to help companies build web sites. Today, people want blogs, Twitter accounts and Facebook pages.

One of the benefits of a constantly changing technology landscape is that as a consultant, I can continuously grow my diversified list of services that I offer to clients adding new and interesting tactics. In the last year, I’ve been exploring virtual worlds and lately it has really been paying off as I’ve taken on new Second Life marketing projects.

More recently, I’ve been exploring custom social networks for my own projects and for my clients. With moves by major Internet sites toward a more open, “social Web” including Google’s new FriendConnect service that is currently in beta, I think social networks and virtual worlds will become more and more relevant to how companies and organizations communicate their messages and do business online.

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When people ask what I do, I usually say “I’m a writer.” But I do so much more than writing articles and posting content on blogs. Since I first got online in 1987, I’ve been using the Internet (or at that time, Bulletin Board Systems) for not only communications but for community building - for my own projects and for clients. Today, there are so many ways I’m building online communities and although the tools have changed over the years, the rules haven’t.

Here are some of my thoughts on rules of online communities:

1. You can’t own a community. A lot of people who start and build communities immediately assume ownership. They get lawyers to craft a Terms of Service that says that they own everything posted within a community. They set the rules in stone and police the community. While I understand why companies want to “protect their assets,” ultimately, online communities can be fickle and rebellious. They do not want to be owned. Trying to turn a community into a commodity is ultimately a recipe for failure. Read the rest of this entry »