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Cut the Cord: Eliminating the Tech Support Side of Projects

January 27th, 2009 (6:14am) Darrell Etherington 5 Comments

cutcord“First, just let me say that I’m touched that you enjoyed my services so much that you want to continue our relationship long after the engagement has closed. Flattered, even. Still, for a freelance contractor, time is money, and you’re not paying me for mine any more, so at some point this has to stop. It’s not you, it’s me, I’m sure you understand.”

The above is a conversation I’ve had to have with clients time and time again, although not in those exact words, of course. Often, I later realized, it actually was my fault. In the early days of my career, I wasn’t providing clients with enough of an end-to-end solution. I short-sightedly forgot that when you’re transferring IP, it’s important to make sure that the client (and all of the client’s staff who will be involved) will be able to use whatever it is I’ve produced for them, for as long as the tool is in active use. Read the rest of this entry »

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