Web Worker Daily

When I first heard of GetSatisfaction, I started using it as a repository for my rants about bad customer service and software or Web apps issues for companies and their products. I liked the premise of GetSatisfaction – dialogue with other customers who may be experiencing similar issues and might have answers is a smart way of crowdsourcing technical support.

However, early on, many companies were not monitoring the site and not addressing the complaints. In fact, one of my rants was actually addressed by a former employee of the company in question.

Now I’m finding that GetSatisfaction is becoming a key tool in troubleshooting all of the technical – and vendor – issues that come up in my web work.

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Crowdsourcing is a relatively recent workplace trend that isn’t going away.

On the one hand, it definitely generates healthy competition, and companies stand to win out in a big way when service providers and freelancers are openly vying for your dollar. We’ve looked at some examples in the past, like 99 designs, a site where designers enter competitions to win contracts.

InnoCentive has a different take on crowdsourcing.

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