communication

If content is king, and a picture tells a thousand words, then text is the currency of online credibility. Few of us actually consider ourselves “writers,” yet most people who work online spend hours each day writing. Read More »

Last week, I was somewhat bullied into playing the celebrity doppelganger game that’s making the rounds at Facebook right now. Actually, my friend merely made a suggestion about who I look like and encouraged me to change my profile photo, which is the whole point of… Read More »

 
 

When you work with anyone, it’s important to keep good records. But documenting your work can be even more important when you’re telecommuting. With many employers, you’re required to document certain pieces of information, like how many hours you’ve worked. But keeping a few more records… Read More »

Freelancers often don’t have much time to make a good first impression on potential clients, so you need to make sure that everything you do leaves your prospect seeing you as a professional who can be trusted with their business. Here are a few simple tips. Get… Read More »

Yesterday, I wrote about the power of newsletters, but how can you ensure that people actually read your newsletter? Here are a few tips. Provide something of value. Your readers subscribed for a reason. Now it’s your time to shine. Provide them with consistently high-quality content. Give… Read More »

We’ve all heard the horror stories of difficult clients. Anyone offering client services has been there. No company can function effectively when confronted with clients who operate from a place of fear — which is often at the root of most difficult clients you encounter. You can’t… Read More »

Lately, I’ve gotten a lot of my clients contacting me through Twitter, LinkedIn and other social media sites. I got a direct message from one of my clients, saying that she has a new project she wants to start on. I received a LinkedIn message from… Read More »

More Must Reads

Web Work 101: Communication Methods

A friend of mine who is new to teleworking was complaining that her overseas prospects wanted to speak with her on the phone. Since she didn’t want to have to pay for international calls, she turned down these lucrative offers. “I don’t want my fees to… Read More »

Does Your Email Fail to Speak for You?

Sitting here scanning my email, I shake my head at the worthless information I see in many “From” and “Subject” lines. Not only do the poor choices I see make it harder to figure out what’s in the emails without opening them, but also the senders… Read More »

How to Deal With Low-Quality Messages

Around 94 percent of all email is classified as spam. In 2005, Americans threw away around 5.8 million tons of junk mail. Fortunately, we can take steps to avoid both junk mail and spam email. But what about the gray area? I’m referring to low-quality messages: those… Read More »

Staction Project and Communication Manager Launches

Project and Communication Manager Staction, which I reviewed back in September, dropped its beta tag today and has officially launched to the general public. You may recall that I was very smitten with Staction, particularly how the sparse interface (one page – two boxes) makes it dead… Read More »

Helping Others Adjust to Your Communication Style

I’ve noticed that web workers tend to be particular about their communication tools. Twitter is usually for mass sharing, wikis or collab apps are for project discussions, while email is for almost everything else. We all have our own preferences when it comes to communicating with… Read More »

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