As an online freelancer, I work for people all over the globe. This is one of the perks of web work — how else can I work with such a diverse group of people without constantly hopping on planes? But diversity comes with some challenges. Read More »
clients
In the last year, I had the pleasure to work with some amazing clients, bring out my first e-book and attend some great conferences. I saw my own blog grow and even if there was a disappointment or two, I managed to buy a house, so I think… Read More »
Yesterday, I wrote about the power of newsletters, but how can you ensure that people actually read your newsletter? Here are a few tips. Provide something of value. Your readers subscribed for a reason. Now it’s your time to shine. Provide them with consistently high-quality content. Give… Read More »
Don’t you love this time of the year? It’s a time when we go out of our way to help others. Tap our feet to joyous music. Guzzle peppermint-, gingerbread- or eggnog-flavored drinks. Then there are the smart businesses that add client appreciation to their holiday… Read More »
Client questionnaires should be easy. You can send your questions over via email, your client hits the “Reply” button and answers away. But, for some reason, it’s not always that straightforward. Some clients might skip questions or answer them incorrectly, while others might want to skip answering… Read More »
When you think about growing a business, you think about how to attract customers. You might build a web site, create marketing materials, and look for ways to get your message to the masses, but have you ever considered ways to repel clients? Separating the wheat from… Read More »
We’ve all heard the horror stories of difficult clients. Anyone offering client services has been there. No company can function effectively when confronted with clients who operate from a place of fear — which is often at the root of most difficult clients you encounter. You can’t… Read More »
