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Web Work 101: Communication Methods

August 10th, 2009 (11:00am) Celine Roque 2 Comments

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A friend of mine who is new to teleworking was complaining that her overseas prospects wanted to speak with her on the phone. Since she didn’t want to have to pay for international calls, she turned down these lucrative offers. “I don’t want my fees to be consumed by phone bills,” she said.

“You don’t need to use the phone, you can always use voice chat or VoIP,” I suggested.

“What’s that?”

It seems that not everyone who sets out to do web work knows how to establish their communication methods. There are many tools that allow us to sidestep more traditional — and usually more expensive — means of communicating with our clients, such as client visits and phone calls. For those who are just starting out, here are your options: Read the rest of this entry »

How to Use IM Without Ruining Your Productivity

October 6th, 2008 (8:00am) Celine Roque 25 Comments

In a previous post about communication tools, WWD reader Melanie made an accurate observation that having an instant messaging client open while you’re working is like having the phone ring constantly.  Despite this, IM is useful for instantaneous back-and-forth exchanges with clients.

How can we reconcile its usefulness as a communication tool with the fact that it can be downright annoying?

Read the rest of this entry »

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