Conversation and Community: The Social Web for Documentation
October 13th, 2009 (4:00pm) Will Kelly 3 CommentsTweet This (37)
I first heard the buzz on Ann Gentle’s book “Conversation and Community: The Social Web for Documentation” last summer during the lead up to its publication, and followed it online until I was able to order it. While the target audience of the book is technical writers, the book has value to web workers of all stripes. The book is practical, up to date and isn’t just a “me too” social media tome.
Too many technical writing books and periodicals take an academic approach to the subject matter, which isn’t useful for readers who need real world advice to get their job done. Gentle’s practical approach opens the book up to anyone seeking to engage with their potential and existing customers online. Read the rest of this entry »
Tags: book review, social web
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