Comments on: Helperoo: World’s Simplest Help Desk http://webworkerdaily.com/2008/02/21/helperoo-simplest-help-desk/ Rebooting the workforce Thu, 26 Nov 2009 02:27:35 +0000 http://wordpress.com/ hourly 1 By: J.J. Merrick http://webworkerdaily.com/2008/02/21/helperoo-simplest-help-desk/#comment-288586 J.J. Merrick Tue, 26 Feb 2008 15:00:59 +0000 http://webworkerdaily.wordpress.com/?p=1781#comment-288586 Great program, used it for about 6 months. There was a couple of quirky things about it but overall a good program. Couple of things I didn't like was... 1. Being a user of OTRS in the past I really liked the snips they would include in the notification emails. It allowed me to decipher if I needed to answer the email immediately or if it could wait. As a small shop I use my blackberry a lot and it would be nice to have part of the email in the notification in case it was something urgent. 2. When you replied to emails it never included the original message in it when sending. Sometimes people want to see what you are responding about in case they didn't use the subject line correctly and sent in a couple of tickets. Other then that you can't beat the price for a one user ticket management/email system. Great program, used it for about 6 months. There was a couple of quirky things about it but overall a good program. Couple of things I didn’t like was…

1. Being a user of OTRS in the past I really liked the snips they would include in the notification emails. It allowed me to decipher if I needed to answer the email immediately or if it could wait. As a small shop I use my blackberry a lot and it would be nice to have part of the email in the notification in case it was something urgent.

2. When you replied to emails it never included the original message in it when sending. Sometimes people want to see what you are responding about in case they didn’t use the subject line correctly and sent in a couple of tickets.

Other then that you can’t beat the price for a one user ticket management/email system.

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