RIM Blackberry Service Goes Out Again
February 11th, 2008 (5:15pm) Judi Sohn 3 Comments
After power cycling my Blackberry twice and hard booting once, I had to come home after an afternoon out to find out that RIM is having another North American service blackout. I can hear the screams from Wall Street and Capitol Hill from here.
After the outage last April, RIM took a great deal of heat for waiting 2 days to explain to users exactly what happened and for not being communicative with customers during the outage itself. This time around, according to Reuters, RIM notified some clients of today’s downtime while it was actually happening:
RIM notified its clients of the outage in an e-mail.
“This is an emergency notification regarding the current BlackBerry Infrastructure outage,” RIM support account manager Bryan Simpson said in the e-mail, which was sent to the company’s large clients. The message said the outage affected business clients and “users of the Americas network.”
Let’s just hope those clients happened to be at their desktops when the message came in. Isn’t that like calling someone to tell them that their phone is out?
3 Comments Post your own comment
Richard Rinyai says: February 13th, 2008 9:24am
I understand that this was a major inconvenience (to put it lightly) to many users of the “Crackberry”. You do have to look at it this way. At least they can take a breath of fresh air for a short period of time.
Thanks,
Richard Rinyai
http://www.theprofessionalassistant.net
Judi Sohn says: February 13th, 2008 10:37am
You could look at it that way. But the reality is that I’d rather fire off a quick reply or forward an email from my Blackberry and have it done with, than have to come back to my desktop and have twice as much email to process.
Yes, there are times that I’m on my Blackberry because I’m killing time that I could be doing something non-connected. But the majority of time my Blackberry is what *allows* me to have a life because I can take dead time (like when I’m sitting in my car waiting to pick my child up from school) and turn it into opportunity to clear my plate of items that would otherwise be wasting my time later.
Personally, I’d rather it be MY choice when I get that fresh air. ;-) Otherwise, I’m more buried, which is what I don’t want.
Are you available tonight? » Blog Archive » How BlackBerry’s outage could have been prevented says: February 13th, 2008 10:53am
[...] less than a year. Customers immediately jumped into online discussions and on blogs like here and here to find the root of the problem. The outage is believed to have been caused by the failure of one [...]