Comments on: How to Deal with Web Rage and Web Rudeness http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/ Rebooting the workforce Wed, 25 Nov 2009 23:43:39 +0000 http://wordpress.com/ hourly 1 By: Teachers’ blogs page « Yassine’s blog http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-228313 Teachers’ blogs page « Yassine’s blog Sat, 17 Nov 2007 11:37:40 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-228313 [...] I was a bit upset by the comments, but now I think those people did me good. I also figured out I wasn’t the only one receive some negative feedback. [...] [...] I was a bit upset by the comments, but now I think those people did me good. I also figured out I wasn’t the only one receive some negative feedback. [...]

]]> By: Gubbi http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-227241 Gubbi Fri, 16 Nov 2007 13:10:18 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-227241 Hey, That was a witty one Roberto. :-) Hey,
That was a witty one Roberto.
:-)

]]> By: Wayne Smallman http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-227214 Wayne Smallman Fri, 16 Nov 2007 12:40:00 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-227214 I had similar run-in with someone a last week, which inspired me to craft my own thoughts on the matter (click my name for more information), since the way I handled their comments (not in the way I would have liked, in retrospect) and the escalation of matters made me think. As one friend and fellow 'blogger put it: "It's not a question of freedom of speech, it's a question of Editorial control." And he's right, but I do like to at least keep some balance, even when someone doesn't agree with me... I had similar run-in with someone a last week, which inspired me to craft my own thoughts on the matter (click my name for more information), since the way I handled their comments (not in the way I would have liked, in retrospect) and the escalation of matters made me think.

As one friend and fellow ‘blogger put it: “It’s not a question of freedom of speech, it’s a question of Editorial control.”

And he’s right, but I do like to at least keep some balance, even when someone doesn’t agree with me…

]]> By: Roberto http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-226978 Roberto Fri, 16 Nov 2007 08:31:38 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-226978 Oh, I just edit their comments so they sound like praise. Hey, if they don't like it they can go bother somebody else. Oh, I just edit their comments so they sound like praise. Hey, if they don’t like it they can go bother somebody else.

]]> By: Rick http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-226441 Rick Thu, 15 Nov 2007 22:03:22 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-226441 First, allow yourself the freedom to be pissed. Attempting to bury it without any reaction just won't work. Then, if you cannot blow it off after kicking the chair etc, and it is too early in the day in grab an adult beverage, draft a response, print it out, and stick in your desk (or e-desk if you are truly a hard-core web worker with no such infrastructure). Read that response "later", like next day or so, but never actually reply to the person (totally agree with those that say NOT to give the critic a response, esp. a passionate response). Writing the unsent response will allow you another vehicle to work thru the anger. First, allow yourself the freedom to be pissed. Attempting to bury it without any reaction just won’t work. Then, if you cannot blow it off after kicking the chair etc, and it is too early in the day in grab an adult beverage, draft a response, print it out, and stick in your desk (or e-desk if you are truly a hard-core web worker with no such infrastructure). Read that response “later”, like next day or so, but never actually reply to the person (totally agree with those that say NOT to give the critic a response, esp. a passionate response). Writing the unsent response will allow you another vehicle to work thru the anger.

]]> By: suresh http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-226257 suresh Thu, 15 Nov 2007 17:48:26 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-226257 Simply Ignore it. How about the reputation Online. The comments will stay forever in some of the sites. Did a post on Online Reputation in our blog here: http://gravityfreedom.com/2007/09/11/dealing-with-reviews-comments-online-seo-sarasota/ thanks for the post Suresh Simply Ignore it. How about the reputation Online. The comments will stay forever in some of the sites. Did a post on Online Reputation in our blog here:
http://gravityfreedom.com/2007/09/11/dealing-with-reviews-comments-online-seo-sarasota/
thanks for the post
Suresh

]]> By: Tad Chef http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225837 Tad Chef Thu, 15 Nov 2007 10:38:21 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225837 Ignore it. People who offend you just want to provoke a reply. Do not give them waht the want: additional publicity. Always remember that any offense is not true and the person who offends you is at fault. Otherwise he or she would have made a valid point instead of insulting you. Also Skellie has a grat article on that: http://www.skelliewag.org/criticism-a-rite-of-passage-on-the-web-97.htm Ignore it. People who offend you just want to provoke a reply. Do not give them waht the want: additional publicity. Always remember that any offense is not true and the person who offends you is at fault. Otherwise he or she would have made a valid point instead of insulting you.
Also Skellie has a grat article on that:
http://www.skelliewag.org/criticism-a-rite-of-passage-on-the-web-97.htm

]]> By: Kris Khaira http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225818 Kris Khaira Thu, 15 Nov 2007 10:23:27 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225818 The best way - elegant silence. The best way – elegant silence.

]]> By: Rage Quit 101 › smackfoo.com http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225464 Rage Quit 101 › smackfoo.com Thu, 15 Nov 2007 04:16:09 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225464 [...] Rage Quit 101  ∞ [...] [...] Rage Quit 101  ∞ [...]

]]> By: Anthony Russo http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225458 Anthony Russo Thu, 15 Nov 2007 04:09:00 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225458 Definitely a situation where you walk away. Nothing good can come from a confrontation with someone so close minded and rash. Anthony Definitely a situation where you walk away. Nothing good can come from a confrontation with someone so close minded and rash.

Anthony

]]> By: Anon. http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225276 Anon. Thu, 15 Nov 2007 00:55:19 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225276 People who post anonymously do not deserve to be heard. People who post anonymously do not deserve to be heard.

]]> By: Ronald Lewis http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225263 Ronald Lewis Thu, 15 Nov 2007 00:34:12 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225263 Having been recently featured on TechCrunch, I know all too well about insults and the worthless and baseless opinions of the public. I too think it's best to simply ignore insults. Don't waste any time trying to defend your position, purpose, etc. A lot of people live for not focusing on their own lives. Having been recently featured on TechCrunch, I know all too well about insults and the worthless and baseless opinions of the public. I too think it’s best to simply ignore insults. Don’t waste any time trying to defend your position, purpose, etc.

A lot of people live for not focusing on their own lives.

]]> By: Aaron Pepper http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225213 Aaron Pepper Wed, 14 Nov 2007 23:38:14 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225213 A big part of it is the webs anonymity. Its easier for people to send a nasty email then it is to say that kind of stuff face to face. Whoever sent this email expected at worst a nasty reply back, I bet he didn't expect it to be posted for the world to see. I guess this is why god invented the block button. A big part of it is the webs anonymity. Its easier for people to send a nasty email then it is to say that kind of stuff face to face. Whoever sent this email expected at worst a nasty reply back, I bet he didn’t expect it to be posted for the world to see. I guess this is why god invented the block button.

]]> By: FekketCantenel http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225204 FekketCantenel Wed, 14 Nov 2007 23:28:13 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225204 I always try to remember that Jesus loves them as much as He loves me. Then, I reply in a way that matches my motto: if you can't say something nice or helpful, don't say anything at all. Whoever sent Ben Worthen that email sounds like a very reactive person with no self-control, and I feel sorry for them. I always try to remember that Jesus loves them as much as He loves me. Then, I reply in a way that matches my motto: if you can’t say something nice or helpful, don’t say anything at all.

Whoever sent Ben Worthen that email sounds like a very reactive person with no self-control, and I feel sorry for them.

]]> By: myke http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225178 myke Wed, 14 Nov 2007 22:54:44 +0000 http://webworkerdaily.com/2007/11/14/how-to-deal-with-web-rage-and-web-rudeness/#comment-225178 I've done a lot of online email-based support in the past, and most of the rage I received was from trial customers who told me how bad our product or documentation was and almost always lacked details. I never ignored support requests, so the first half of my response explained how they could be part of the solution by providing substantive comments. The second half of my response referenced our money-back guarantee. This approach quickly separated the upset people who were unable to provide constructive feedback but wanted help from the trolls. I’ve done a lot of online email-based support in the past, and most of the rage I received was from trial customers who told me how bad our product or documentation was and almost always lacked details. I never ignored support requests, so the first half of my response explained how they could be part of the solution by providing substantive comments. The second half of my response referenced our money-back guarantee. This approach quickly separated the upset people who were unable to provide constructive feedback but wanted help from the trolls.

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