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So if a company, let’s use BigContacts as an example, has an “About” page that includes information about the developers (right down to a phone number!) and a “Systems & Security” page that explains how the data is protected, I won’t notice or care that you take PayPal for payment. When I’m looking at whether or not I trust a website and I see no other reason to trust, I’ll look to see how they take their money…do they at least have enough of a business to get a merchant account?

I hope that helps, and I apologize if I made anyone nervous about their own sites.

We use Paypal’s Virtual Terminal, so that might be a bit different, but I still don’t get what the issue is here. But, I’d really like to know because we will change processors if I learn something I don’t like.

As long as your financial data is available on a database in some networked environment it is potentially as risk.

An exercpt from this article here:

6.1.5 Financial security Consumers also have legitimate concerns about using their credit/debit cards to make on-line payments – especially internationally. There have been some spectacular cases of ‘hacking’ of credit card numbers from on-line banks and other companies (most of which are kept out of the public eye). Mike Webb (one of the authors of this report) himself experienced fraudulent use of his credit card as a result of making legitimate on-line transactions in 1999. Although standards have improved, security experts such as Bruce Schneir[4] have identified the fundamental insecurity of computer-based systems, ensuring that hackers and others will continue to exploit security weaknesses on computer systems used by both businesses and consumers. Schneir identifies a number of generic problems in trying to achieve 100% security using computer-based systems: · Increasingly complex operating systems will inevitably include exploitable weaknesses unforeseen by software designers[5] · It only takes one person to discover a security hole or weakness, and the information can be published globally (via secret hacking sites) to thousands of other hackers in a matter of minutes · Security should be considered a process, not a product. It is only as secure as the weakest link, which is almost always people.[6] For example, as has often been reported, most users choose insecure passwords. ‘Cracking’ software can recover 20 per cent of all passwords in a few minutes, and 90 per cent of all passwords in less than a day.[7] In addition, it should be noted that even in the West, where companies have several years’ experience operating networked systems, many companies have lax security policies. According to figures from the UK Department of Trade and Industry (DTI), about 33 per cent of UK businesses still do not have a firewall between their websites and their internal computer systems, leaving them vulnerable to hackers. And 66 per cent do not have intrusion detection systems, which could detect hackers if they penetrated other defences.[8] However security experts also acknowledge that on-line financial transactions, such as the use of credit/debit cards, while never 100% secure, are likely in general to be more secure than off-line transactions.

I’m Jason Knight the CEO of Wesabe, and we seem to be in the same space as the company that Judi writes about. At the risk of plugging our service here is how we handle trust and personal information: You can call me 800.511.8544 (12-4pm PST seven days a week) if you have any queastions about our privacy or security policies (or anything else you want to talk about). You can also email me jason@wesabe.com. All of our support email is handled by the developer who writes the code, and our goal is to be as close as possible to our users.

We must earn trust every day, but we are succeeding…we know it because our users tell us so.

Yes, I agree, that in combination would make me a little leary as well.

http://www.diyanazman.com